What is your return policy? Give me the details.
If for ANY reason you are not satisfied with your item within 14 days of receipt, you may return your item for a refund or exchange.
Rules for Return or Exchange:
- Item must be in the same condition as originally shipped to the customer.
- Item must be shipped to us before any refund or exchange is made.
- Include Item Number or Order Number; reason for return; and if you would like a Refund Item or an Exchange Item.
If by chance you are returning the item as a result of improper fit, dislike in color, didn’t like the style, etc. please include a note in the package for the desired Exchange Item or the reason for the return. You will only be reimbursed for the cost of the item and you will be responsible for all shipping costs.
Again, our goal is to have the happiest customers in the world! We freaking love you for ordering our awesome stuff! Please let us know if you have any other questions or concerns.
What carriers do you use?
DHL and FedEx.
How long before my order arrives?
After you place an order it takes between 1-3 hours to process it. However, if you placed an order after 5PM MST, your order will be processed the next business day. Domestic orders can arrive between 1-5 days, and international orders between 14-21 days. Please note that your order arrival date is an estimate. There are many factors that go into when your order will arrive such as: location, weight of package, and your shipping method (Priority/Expedited).
**CaraLoren will not be responsible for lost or stolen packages once delivered**
Why haven’t I received my order?
At CaraLoren we use only the most reliable shipping services, and although it is extremely rare orders can get lost. If after 45 days you still have not received your order please contact customer service at CaraLorenShop@CaraLoren.com. We want more than anything for you to receive your product, and we will do everything possible to make sure you receive your order.
Who is responsible for paying International taxes and duties?
If your local government imposes taxes and duties, you will be responsible for paying the taxes, duties, and/or custom fees. Please contact customs specific to your country for more information.