Free shipping on orders over $50

FAQ’S

I’ve already placed an order, but I need to change or add something?
Once you’ve placed an order, it takes about 1-3 hours to process it. If you need to change something please contact customer service so we can attempt to change your order before it’s processed.
If you have forgotten to add an item to an already placed order you’ll need to place a new order.

What is your return policy? Give me the details.
If for ANY reason you are not satisfied with your item within 14 days of receipt, you may return your item for a refund or exchange, please email Customer service at
caralorenshop@caraloren.com
Rules for Return or Exchange:

  1. Item must be in the same condition as originally shipped to the customer.
  2. Item must be shipped to us before any refund or exchange is made.
  3. If you are an International customer and need to return an item, you will be responsible for shipping. Please pay for tracking when sending your package back, as Cara Loren will not be responsible for packages that do not arrive at the warehouse.
  4. When contacting customer service please include your order number, and reason for refund or exchange.
If you are returning an item as a result of a mistake made by us, like receiving an incorrect item or size please contact customer service where they will provide you with a prepaid shipping label and do their best to rectify the situation. In this case you will be reimbursed your entire purchase price, including return shipping costs.
If by chance you are returning the item as a result of improper fit, dislike in color, didn’t like the style, etc. please contact customer service and inform them on why you want a refund. You will only be reimbursed for the cost of the item and you will be responsible for all shipping costs.
Again, our goal is to have the happiest customers in the world! We freaking love you for ordering our awesome stuff! Please let us know if you have any other questions or concerns.

 

Can I make a return? We don’t encourage it, but of course you can!
You are welcome to return any item for an exchange or refund.
Please contact customer service where our support team will email you with further directions.
We will send you an email informing you that the warehouse has received your returned order and you have been refunded.

Where is my order confirmation
After placing your order, a confirmation number will be sent to the email you provided when checking out. As soon as your order ships, you will receive a shipping confirmation as well.

What carriers do you use?
DHL, FedEx, & USPS. The carrier specific to you will depend on your location, and how quickly you paid to have your order sent to you.

How long before my order arrives?
After you place an order it takes between 1-3 hours to process it. However, if you placed an order after 5PM MST, your order will be processed the next business day. Domestic orders can arrive between 1-7 days, and international orders between 10-14 days. Please note that your order arrival date is an estimate. There are many factors that go into when your order will arrive such as: location, weight of package, and your shipping method (Priority/Expedited).
**Cara Loren will not be responsible for lost or stolen packages once delivered**

Why haven’t I received my order?
At Cara Loren we use only the most reliable shipping services, and although it is extremely rare orders can get lost. If after 45 days you still have not received your order please contact customer service. We want more than anything for you to receive your product, and we will do everything possible to make sure you receive your order.

What if I want something but it is out of stock?
Depending on the popularity of the item, we may order it again. Please email customer service where we will be able to give you a more definite answer.

Do you have this in another size or color?
Great question, everything we currently have in stock is currently listed on the website.

How does your sizing run?
There are a few products that run either a size too big or a size too small. Please read the product description of the item(s) you are interested in. If there is a size difference it will be noted there. Otherwise, please order your normal size. If you are still uncertain of how an item will fit, please feel free to contact customer service.

Who is responsible for paying International taxes and duties?
If your local government imposes taxes and duties, you will be responsible for paying the taxes, duties, and/or custom fees. Please contact customs specific to your country for more information.

Payment Methods.
You can pay for your awesome product by using any major credit card. Or by using PayPal.